Terms and Conditions

1.1. By creating an account, subscribing, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein.

1.2. We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on the Platform and updating the “Last Updated” date. Your continued use of the Platform after such changes indicates your acceptance of the updated Terms.

2.1. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Platform and to enter into these Terms.

2.2. By using the Platform, you represent and warrant that you meet all eligibility requirements. We may, at our sole discretion, refuse to offer the Platform to any person or entity and change eligibility criteria at any time.

2.3. Geographic Availability: The Platform is not offered to persons who reside in the European Economic Area, the United Kingdom, or Switzerland. By creating an account you represent that you do not reside in any of those territories. We rely on that representation. If you reside in one of those territories, do not create an account; if you already have one, write to [email protected] and we will delete it. We may also restrict access from those territories by technical means.

3.1. Free Access: Searching a public account and viewing its free preview does not require payment. When you create an account you receive a courtesy period, with no payment method required, that ends when the account you follow publishes its first story after registration or, at the latest, after three (3) days, during which the public stories of the account you follow with LikePatrol are saved. When the courtesy period ends, saved content and reports are available only with a paid plan.

3.2. Plans: Paid access is sold as a recurring subscription billed either every month or every three months, at the price shown at checkout. A plan covers one tracked social media account at a time and includes the reading of that account’s full public following list, a periodic re-reading that shows which accounts were followed or unfollowed, and, on Instagram, the saving of the public stories that account posts during the plan, for 30 days on the monthly plan and 90 days on the quarterly plan. By subscribing, you authorize us (or our third-party payment processor) to charge your payment method the then-current plan price at the start of each billing period until you cancel.

3.3. Auto-Renewal and Cancellation: Subscriptions renew automatically at the end of each billing period unless you cancel before the next billing date. You may cancel at any time from your account. Cancellation takes effect at the end of the current billing period: you keep access until then, and you will not be charged for later periods.

3.4. Changing the Tracked Account: You may change the account covered by your plan, subject to a minimum interval between changes that is shown in the product.

3.5. Payment Method: To subscribe, you must provide a valid payment method. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you permit us (or our third-party payment processor) to charge that payment method for the recurring subscription fee and any applicable taxes.

3.6. Price Changes: We may change plan prices or what a plan includes. Changes apply to future billing periods. We will give you reasonable notice of a price increase; if you do not agree, you may cancel before the change takes effect.

3.7. Refunds: Subscription charges are generally final and non-refundable, except where required by law or at our sole discretion. If you believe you were charged in error, contact our support team at [email protected].

4.1. Account Creation: You may create an account by signing in with Google or Apple, or with an email address and a password. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. We never ask for the password of any social media account.

4.2. Account Security: You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any losses caused by unauthorized use of your account, but you may be liable for our losses or the losses of others due to such unauthorized use.

4.3. Account Termination: We reserve the right to suspend or terminate your account at any time, with or without notice, if you violate these Terms or engage in fraudulent or illegal activities.

5.1. License Grant: Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the Platform for your personal or internal business purposes.

5.2. Prohibited Conduct: You agree not to: use the Platform for any unlawful or fraudulent purpose; access or attempt to access the accounts of other users or violate security features of the Platform; reverse engineer or otherwise extract source code from the Platform or its software; upload, post, or otherwise transmit any content that is defamatory, threatening, infringing, obscene, or otherwise objectionable; resell or sublicense the Platform or any related data or content; use the Platform or any report it generates to make, inform, or contribute to any decision regarding employment, hiring, firing, promotion, demotion, compensation, tenancy, credit, insurance, immigration, education admission, child custody, criminal justice, or any other decision that produces a legal or similarly significant effect on the subject of the report; use the Platform to conduct surveillance or build a profile of an individual for sale to a third party; use the Platform to shame, punish, harass, threaten, defame, stalk, discriminate against, unlawfully monitor, or otherwise harm any person; use the Platform to follow the account of a person in breach of a court order, a protective or restraining order, or any legal duty to stay away from that person; keep using the Platform in relation to a person who has asked you to stop; contact, embarrass, or pressure any person on the basis of what the Platform shows; use any output of the Platform as training data, fine-tuning data, or evaluation data for any third-party AI model or competing aggregation product.

5.3. User-Generated Content: If you submit any content to the Platform (e.g., comments, feedback), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, display, and perform that content in connection with the Platform.

6.1. Ownership: The Platform (including all content, features, and functionality) and any related intellectual property rights are owned by us or our licensors. Except for the limited license granted to you in Section 5, no right, title, or interest in the Platform is transferred to you.

6.2. Trademarks: All trademarks, logos, service marks, and trade names displayed on or in connection with the Platform are our property or the property of their respective owners. You may not use any of these marks without prior written permission.

7.1. AI-Generated Insights: The Platform uses Artificial Intelligence (AI), including large language models accessed via standard commercial APIs from leading third-party providers, to analyze publicly available social media content. Any reports or insights generated by our AI are for informational purposes only. We do not guarantee their accuracy, completeness, or reliability.

7.2. No Professional Advice: The Platform is not intended to provide legal, medical, mental health, or other professional advice. If you have concerns regarding the AI-generated insights, please consult a qualified professional.

7.3. Signals Assumption: You acknowledge and accept that any reliance on AI-generated insights is solely at your own risk.

7.4. Public Data Only: The Platform reads only content that the relevant account owner has chosen to make public on the relevant social media platform: the public profile, the public list of accounts it follows, and, on Instagram, the public stories that are live at the time. We do not log into any user’s account on any social media platform, we do not collect or store credentials for any social media platform, we do not bypass any login wall, and we do not access private accounts, direct messages, non-public stories, drafts, location history, or any other content that requires authentication. Private accounts cannot be read. To show this content to you, and to show you what changed over time when you have a plan, we keep copies of the public lists, profile pictures, and stories as described in our Privacy Policy. We are not affiliated with, endorsed by, or operated by Meta Platforms, Instagram, TikTok, X, or any other social media platform.

7.5. Permitted Purpose: The Platform is provided for research, awareness, and informational purposes — for example, making sense of public online environments, understanding digital communities, or supporting professional analysis. The reports describe the digital environment that surrounds the subject (the public content of the accounts the subject follows); they do not, and are not designed to, describe the subject themselves.

7.6. No Consumer Reporting / FCRA Disclaimer: The Platform is not a consumer reporting agency as defined by the U.S. Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) ("FCRA"), and the reports are not "consumer reports" under the FCRA. You may not use the Platform or any report it generates, in whole or in part, for any "permissible purpose" under the FCRA, including (without limitation) eligibility for credit, insurance, employment, or any other purpose for which a consumer report would normally be used. For any such purpose, you must use a properly regulated background-check or consumer-reporting provider instead.

7.7. No Solely Automated Decisions: The reports are descriptive analyses, not automated decisions. Any human acting on a report is solely responsible for the decision they make and is the controller of that decision under applicable data-protection law. The Platform must not be used as part of any process that produces legal or similarly significant effects on a person without meaningful human review.

7.8. Organizational Use: Where the Platform is used by or on behalf of any organization or other entity, you agree that no report generated by the Platform will be used to make, inform, or serve as a factor in any decision concerning an individual, including (without limitation) any disciplinary, academic, admissions, enrollment, eligibility, membership, employment, promotion, demotion, compensation, benefits, ranking, or other punitive or adverse decision, or any decision that produces a legal or similarly significant effect on that person. Reports are provided solely for personal awareness and supportive conversation and always require meaningful, independent human judgment. Any use of a report in breach of this section is a material violation of these Terms.

8.1. Ownership: Stories, profile pictures, usernames, and any other content that the Platform shows or saves belong to their authors or to the platforms where they were published. Nothing in these Terms transfers any right in that content to you or to us.

8.2. Personal Viewing Only: Saved copies are shown to you for your own personal viewing. You may not download, copy, republish, share, sell, or otherwise distribute them, and you may not use them to identify, contact, embarrass, or harass anyone.

8.3. Removal: The owner of a social media account, the parent or guardian of a minor, or the owner of the copyright in any content may ask us to remove it with the form at https://likepatrol.com/en/opt-out, or by writing to [email protected] with the handle or the content concerned. We remove the content, and we may stop the Platform from reading that account, without any liability to the user who was following it.

8.4. No Guarantee of Availability: Content may stop being available at any time because its author removed it, made the account private, or asked us to remove it, or because a platform changed how its public content can be read. That does not entitle you to a refund.

9.1. As Is and As Available: The Platform is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

9.2. No Guarantee: We do not warrant that the Platform will be error-free or uninterrupted, or that defects will be corrected. We do not warrant that any particular results or insights can be achieved through the use of the Platform.

9.3. Third-Party Links and Services: The Platform may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for any third-party content, products, or services.

10.1. Indirect Damages: To the maximum extent permitted by applicable law, in no event shall we or our directors, officers, employees, or agents be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Platform, even if we have been advised of the possibility of such damages.

10.2. Aggregate Liability: To the extent permitted by law, our total liability arising out of or related to these Terms shall not exceed the amount you paid for reports in the six (6) months preceding the event giving rise to the liability, or one hundred U.S. dollars (US $100) if you have not had any payment obligations.

10.3. Jurisdictional Limits: Some jurisdictions do not allow the exclusion or limitation of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the fullest extent permitted by law.

You agree to defend, indemnify, and hold us (including our affiliates, officers, directors, employees, and agents) harmless from any claims, damages, liabilities, losses, costs, or expenses (including attorney’s fees) arising out of or related to your use of the Platform, violation of these Terms, or infringement of any intellectual property or other right of any person or entity.

12.1. Termination by You: You may cancel your subscription and cease using the Platform at any time. After cancellation, no further charges will apply. Access continues until the end of the current billing period.

12.2. Termination by Us: We reserve the right to suspend or terminate your account or access to the Platform if we believe you have violated these Terms or engaged in fraudulent activity. We will not be liable to you or any third party for such termination.

12.3. Effect of Termination: Upon termination of your account, your right to use the Platform will immediately cease. Any provisions of these Terms that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, indemnities, and limitations of liability.

13.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of Mexico, without regard to conflict of law provisions.

13.2. Dispute Resolution: Any claims or disputes arising out of these Terms shall be resolved exclusively in the competent courts of Benito Juárez, Quintana Roo, Mexico. You waive any objection to venue or jurisdiction in those courts.

13.3. Mandatory Consumer Protections: Nothing in this Section deprives you of the protection of any mandatory consumer-protection or data-protection laws of the country or state in which you reside that cannot be excluded by agreement. Where such laws apply, they prevail over this Section to the extent of any conflict.

14.1. Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.2. No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.3. Entire Agreement: These Terms, together with our Privacy Policy and any other agreements or policies expressly incorporated by reference, constitute the entire agreement between you and us regarding your use of the Platform, superseding any prior agreements.

14.4. Assignment: You may not assign or transfer these Terms or any rights or obligations herein without our prior written consent. We may freely assign our rights and obligations under these Terms.

14.5. Force Majeure: We shall not be liable for any delays or failures to perform resulting from causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, or natural disasters.

If you have any questions or concerns regarding these Terms, please contact us at:

Las Joyas de la Familia, S.A. de C.V.

Calle Colombia 2, Mz. 21 Lt. 5, Supermanzana 57, 77533 Cancún, Quintana Roo, Mexico

Email: [email protected]

Website: https://likepatrol.com